Privacy Policy


Acceptable use policy

This acceptable use policy ("Policy”) defines acceptable practices related to any of their services provided by FLUENCI ABC S DE RL DE V ("FLUENCY ABC”), including ("the site”), and any other FLUENCY ABC service, functionality and / or apps ("the service”). Anyone who access the site or uses our service agrees to the following terms and agrees that FLUENCY ABC may terminate the service at any time upon our discretion and / or violating any of the acceptable use policy terms.

FLUENCY ABC reserves the right to modify any of the terms at any time without notice, all policies and terms Will be effective from the time they are published.


In booking an online course with us, you accept the following terms and conditions:

  1. A course is described as the duration of a single course as described below.
  2. A course includes a combination of lessons focusing on (a) certain area(s) or a combination of different courses.
  3. A lesson is described as the allotted amount of time per booking.
  4. A booking is described as the time and date(s) you are/have scheduled for your course lessons.
  5. When you sign up for a single lesson or combination course you are required to pay the full fee before you book your first lesson.
    1. This is refundable only if the course does not meet your satisfaction or there are force majeure reasons.
    2. You must contact us at within the first two weeks of your course/lesson start date and, you must not have completed more than two full lessons in order to receive a full refund.
  6. You are not to cancel or postpone your lesson/course aside from the circumstances in 5.1.
  7. You are not to put a hold on or go on holiday part way through your course unless it was pre-planned while making your schedule.
  8. It is your obligation to choose the level of English you require for your course – if you are unsure you can book a level assessment with us. However, if at any time your English Teacher feels the level is not suited for you – whether it’s too high or low – they are in their right to change the course. This is for your own personal progress and to help you accelerate to where you want to be.
  9. If circumstances arise that are not mentioned in these Terms and Conditions, please email us so we can figure out the proper solution.

Lesson and Virtual Classroom Rules and Etiquette:

  1. Please be on time the teachers time is just as valuable as yours.
  2. If you are late you will be charged for the whole class with no extra minutes added. You are not your teachers only student so please take into consideration of others learning as well.
  3. If you do not show up you will be charged for the full lesson.
    1. It is your obligation to rebook a make-up class with your teacher at the cost of a single lesson – to be paid in advance.
  4. If your teacher is late or absent they are obligated to make-up that time to you at no extra cost.
    1. It is your teachers’ responsibility to contact you for a make-up class if they miss a class.
  5. There is to be no profanity or offence language, conversation or body language in the virtual classroom at any time.
    1. If your teacher feels offended or uncomfortable at any point during the lesson they are in their right to exit and contact the school.
    1. If you as a student feel offended or uncomfortable at any point during the lesson you are in your right to exit and contact the school.
  1. Please respect how your teacher holds their classes (rules, flow, games, review, no cell phones etc.) They are professionals with experience and want you to have the best learning experience at a great level of quality; their choices are for your benefit. They will go over everything with you during the first lesson which is where you have the opportunity to discuss this.
  2. If you feel at any time that the lessons are at a speed that you do not like – too fast or too slow – inform your teacher so they can adjust the lessons to your satisfaction.
  3. Make sure your computer and camera are set up on a flat surface. Adjust it at the right angle before your lesson begins.
  4. If you are using an iPad or Tablet, make sure you have it in a holding dock so as to keep it steady and focused during the duration of your lessons. Please do so before the lesson begins.
  5. We do ask that you use headphones as they help keep out background noises and distractions.

0.    Make sure to check your sound before the beginning of your lessons.

  1. If you are a parent of a small child that is enrolled in a course please, take into the consideration for the duration of class time:

0.    Please do not get involved in the child’s learning experience. As mentioned above, our teachers are trained, experienced professionals and know what they are doing. Sitting there telling your child what to do and say does not help your child progress and makes it difficult for the teacher to acquire a better understanding of the level, struggles and progress of your child.

1.    Please make sure there are no distractions such as loud noises and talking during lesson time.

2.    It is okay to guide your child. E.g. if the teacher is asking your child to draw something and they don’t understand you can guide them to do so.

3.    Let us know what your child likes so the teacher can incorporate it into the lesson.

4.    It is important that homework and out of class practice take place. This is to help reinforce what is being learned and help with the struggles they may be having.

5.    If you have any requests, please feel free to speak with the teacher or contact the school. We are here for you and want you to have the best learning experience.

  1. If you are an adolescent or adult learner enrolled in a course, please take into consideration the following:

0.    Make sure you are in a quiet area with no distractions.

1.    No Television or music in the background.

2.    Do not talk to others during class time as it is distracting and inconsiderate to your teacher.


1.    Please dress respectably; meaning please be covered, no topless mean or women in bathing suits. It is a classroom.

2.    Tell the teacher what you want. Let them know about you so you can have the best learning experience.

3.    Respect sensitive topics.

Remember, we are here for you. Your learning experience and progress are important to us and we want to give you the best learning experience at the highest quality with a bit of entertainment to keep things exciting. We are delighted that you have joined us and look forward to being part of your English Journey.